🔁 Return & Refund Policy – Vibtee

At Vibtee, your satisfaction means everything to us. If you’re not completely happy with your purchase, we’re here to make it right. Please read our Return & Refund Policy carefully before making a request.

📌 Overview

This policy applies to all purchases made on Vibtee.com. We accept returns and offer refunds under certain conditions outlined below.

🕒 Return Window & Conditions

  • Returns must be requested within 14 days of receiving your order.

  • Items must be unused, unwashed, and in original condition with all tags and packaging intact.

  • Unauthorized returns or returns outside the 14-day window may be rejected.

🚫 Non-Returnable Items

For hygiene and production reasons, the following items cannot be returned or refunded:

  • Customized or personalized items (Print-on-Demand products)

  • Sale or clearance items

  • Digital/downloadable products (if applicable)

  • Items showing signs of wear, washing, or misuse

✅ How to Request a Return

To initiate a return, please email us at [email protected] with the following:

  • Your Order Number

  • Reason for return

  • Clear photos of the item (in case of defect or damage)

We will respond within 24–48 business hours with further instructions and return address.

⚠️ Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

💳 Refund Process

Once we receive and inspect your return:

  • You will be notified via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed to the original payment method within 5–10 business days.

Note:

  • Original shipping fees are non-refundable

  • Processing time may vary depending on your payment provider

🔄 Exchanges

We do not offer direct exchanges at this time. If you want a different size or design:

  1. Return the original item following our return process

  2. Place a new order for the preferred item

❌ Order Cancellations

Orders may only be canceled within 6 hours of purchase. After that, the item enters production and cannot be canceled or changed.

📦 Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us immediately at [email protected] with:

  • Your Order Number

  • Photos of the damage (if applicable)

  • Any available tracking information

We’ll work with the shipping carrier to resolve the issue and offer a replacement or refund where appropriate.

📬 Contact Us

Need help or have a question? Our support team is here for you:

  • 📧 Email: [email protected]

  • 📍 Address: 124 Deer Park Dr, Clay City, KY 40312, United States